Business services are activities that benefit a company without supplying physical products. They’re critical to every company because they add value, reduce risk and enable companies to focus on their core operations. They also provide many economic benefits to society as a whole, accounting for 11% of EU GDP.
Examples of business services include marketing, logistics and staffing. They can be outsourced or performed by employees within the company. Companies can use a wide range of business services depending on their needs and goals. For example, a company may hire a consultant to help them develop their business strategy or a firm to produce their website. Regardless of their size, all businesses need to consider how they can improve their business processes and operations.
The success of a business service comes down to four things: the right customer, the right process, the right people and the right technology. Each of these factors has an impact on a service’s delivery, cost and convenience. The quality of a business service depends on the quality of the people who deliver it, which is why it’s important for managers to ensure that their teams have a solid foundation of training.
If you’re interested in learning more about how to improve your business services, Forage offers a variety of free virtual courses that will get you started. Our courses are designed by industry experts and offer practical, hands-on experience that you can apply immediately.